Managed Services

manageNET's dedicated hosting services include a range of managed services that give you additional peace of mind that your business-critical hosting solution is backed by reliable, high quality systems and customer tools. These managed services for corporate and government clients include:

Customised Solutions

manageNET can provide customised managed solutions for critical applications. From complex databases to ecommerce web sites encompassing the highest security standards, manageNET has experience at delivering against stringent service level agreements. manageNET custom solutions are available across a broad range of platforms and supported applications, all with a focus on uptime, performance and delivery.

The custom process starts with the engagement of highly trained manageNET consultants. We consults with you to understand your business needs and work towards defining a preliminary scope of service and solution design. Whether it is telecommunications, networking, server configuration or load balancing, ManageNET has the most experienced experts on-hand to assist customers with their needs.

Backups

manageNET has recently implemented a new, robust backup solution, utilising CommVault software. Dedicated server backups are completed daily and help to ensure minimal data loss in the unlikely event of server failure, which enhances the robust nature of ManageNET's corporate hosting services.

Hosted Backup Services Comprehensive backup services are very important to protect your server environment. Even though today’s hardware and OS platforms are becoming extremely robust with excellent reliability, and may never actually fail, your business is still at risk of crippling data loss. Accidental or malicious deletion of files, identity theft, virus attacks, or even rogue applications can cause huge disruption to your business without a hard-drive ever crashing.

Setting up your own backup infrastructure can be an expensive and difficult to manage exercise, especially if it is remotely hosted.

manageNET offers a hosted backup service to fully protect your data and enabling you to retrieve files from months ago that otherwise would be lost.

Our base backup service uses CommVault, a leading enterprise and data centre backup software platform, fully managed by manageNET providing complete backups of your virtual or physical server environments to separately managed disk and tape media. More granular protection for your mail and database applications is also available through specialised backup agents.

The backup service and any application agents requires no capital outlay and are available for a set monthly fee, flexible to meet your data requirements.

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Archiving

Because manageNET's backup services use CommVault, you also have a comprehensive archiving solution ready and available for your email and file systems.

Archiving can save you valuable SAN storage space and respectively reduce your backup requirements, while enabling you to never having to delete old files or export old emails again, yet still having them available at the click of a mouse!

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Support Services

manageNET delivers transparent visibility via its industry leading portal services which provides a rich information resource.

The Flight-deck.

  • Allows you to instantly see the current state of your managed devices. At a glance, the Flight-deck provides you with live in and out traffic utilisation, and if supported by your device.

Live statistics

  • Session, CPU, memory, disk utilisation

Monthly availability

  • Provide detail on device up time

Device Health

  • Device specific colour coded health indicators

Device Dashboard

  • Allows you to drill down into any managed device to see an instant snapshot of current statistics: internet usage, top talkers, most visited sites, intrusion events, and virus attacks, depending on what services are enabled on your devices. Choose to view data from the last hour, today or the whole month.

The Helpdesk.

  • Provides customers with a transparent view of manageNET‘s incident management process.
  • With the helpdesk, customers can:
    • Monitor progress on existing open calls
    • View a history of your closed calls
    • Monitor our SLA performance on your open calls.

Change Control.

  • Gives customers transparent access to the change management process. Customers can:
    • View the details of changes proposed in change controls
    • Monitor the approval process of active change controls
    • View change control history

Reporting.

  • The reporting portion of the manageNET portal provides customers with a rich array of detailed reporting on the many aspects of their managed devices. The reporting capabilities provided here are far more detailed than the information provided by the dashboard. Reports are generally highly detailed as they can include much more device specific information, depending on the varying capability of the managed device.
  • Detailed performance reporting
  • Historical trending analysis
  • Internet usage and content management reports
  • VPN access reports
  • Blocked sites, dropped packets, attack events
  • Specialised reporting depending on the capabilities of your managed device or systems.
  • Reports are exportable to common formats like PDF and CVS

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Disaster Recovery

DR is a complicated yet business critical function. manageNET’s DR solutions can ensure all facets of your critical IT infrastructure are protected and recoverable.

Additional to our own ideally suited hosting facility for your DR equipment or virtualised DR server environment, manageNET’s DR solutions are inclusive with many of our managed services offerings. Our managed DR service offerings include:

  • Maintaining and configuring backups.
    Ensuring your critical managed devices configuration can be efficiently restored through our established recovery management procedures. When under manageNET management, your devices critical configuration files are stored securely at our data centre facilitating the fastest possible recovery of your devices and services;
  • Access to manageNET's vendor partner relationships.
    Our management services allow you to exploit manageNET’s strong vendor and service provider relationships. Under our management you enhance your ability to reduce any unplanned downtime as we can facilitate and co-ordinate a speedy service recovery;
  • Management practices encompassing risk mitigation.
    Through our services, you have access to manageNET’s account management, project management services, and change management procedures. These highly structured, proven and transparent systems ensure a high level of control, mitigate risk factors, and minimise negative impacts on your business operations;
  • Business continuity.
    manageNET maintains a philosophy of understanding of the importance of your business continuity;
  • HA configuration expertise.
    Our expertise in High Availability (HA) options allows us to provide analysis, recommendations, design, implementation, on-going monitoring and management for your services and devices ensuring you achieve maximum protection for minimum outlay;
  • Procedural transparency.
    It is an aim of manageNET to keep you as informed as possible of the state of your systems under our management. We help achieve this through our transparent incident management and change control procedures that are fully accessible to you via our secure Web portal;
  • Peace of mind.
    Our services remove your own management burden, allowing you to re-allocate your resources to more effectively run your business.

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